good day! how can I solve the problem? after participating in the event Stronghold is missing in the mail over came the prizes, I pushed the key is to take everything and after that the game wrote a break with the server. When you re-load the game in the store Ellora prizes were not and they were not in my inventory. after such events I was constantly thrown out of the game, and now he writes that there is no entry to the server. What should I do and who to address?